Shipping policy

 

Shipping Policy – Kreative Krafts

Last Updated: 23rd February 2026

This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from Kreative Krafts (“Company”, “we”, “our”, “us”) through our website.

By placing an order with us, you agree to the terms stated below.

1. Order Processing Time

  • All orders are processed within 2–3 business days after successful payment confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.
  • During periods of high order volume, processing times may be slightly extended. Customers will be informed in such cases.

2. Shipping Charges

  • Shipping charges are calculated at checkout based on delivery location, package weight, and order value.
  • Free shipping may be offered on orders above ₹1000, where applicable (subject to change without prior notice).
  • Any applicable taxes or charges will be clearly displayed at checkout before order confirmation.

3. Delivery Timeline

  • Estimated delivery time is 5–6 business days from the date of dispatch, depending on the delivery location.
  • Delivery timelines are estimated and not guaranteed.
  • Delays may occur due to factors beyond our control, including but not limited to:
    • Courier partner delays
    • Weather conditions
    • Natural disasters
    • Government restrictions
    • Incorrect or incomplete shipping details provided by the customer

4. Shipping Partners

  • We work with authorized third-party courier and logistics partners to ensure safe and efficient delivery of orders.
  • Courier partners are selected based on serviceability and reliability.

5. Order Tracking

  • Once your order is shipped, a tracking ID/link will be shared via email and/or SMS.
  • Customers can track their shipment directly on the courier partner’s website using the provided tracking details.

6. Delivery Attempts

  • Courier partners generally attempt delivery up to 2 times.
  • If delivery fails due to customer unavailability, incorrect address, or refusal to accept the order, the shipment may be returned to us.
  • In such cases, re-shipping charges may apply, or the order may be treated as undelivered as per our Refund Policy.

7. Incorrect Shipping Information

  • Customers are responsible for providing accurate and complete shipping details at the time of placing an order.
  • Kreative Krafts is not responsible for delays, loss, or non-delivery caused due to incorrect or incomplete address or contact details provided by the customer.

8. Damaged, Missing, or Tampered Packages

  • Customers are advised to check the package at the time of delivery.
  • If the package appears damaged, tampered with, or opened, please refuse delivery and contact us immediately.
  • If damage is noticed after delivery, complaints must be raised within 48 hours of delivery, along with clear photos or videos of the product and packaging.
  • Claims raised after this period may not be accepted.

9. International Shipping (If Applicable)

  • International shipping availability, charges, and delivery timelines vary by destination country.
  • Any customs duties, import taxes, or additional charges imposed by the destination country are the sole responsibility of the customer.
  • Kreative Krafts is not responsible for delays caused by customs clearance processes.

10. Contact Us

For any shipping-related queries or support, please contact us at:

📧 Email: kreativekraftsofficial@gmail.com
💬 WhatsApp: +91 9866415526
🏷 Brand: Kreative Krafts